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There’s a big shift happening in the customer service industry. Leaders are trying to move from cost centres to strategic growth engines. Service departments are already stretched thin, but they’re increasingly becoming responsible not only for delivering great service but building loyalty and driving revenue as well.
Salesforce Service Cloud Voice with Amazon Connect seamlessly provides connected and personalised experiences to their customers’ voice conversations, digital channels, and CRM data in real time to deliver streamlined service at a lower cost.
Come join us for an interactive event to learn more about how Salesforce Service Cloud and Amazon Connect can take your customer satisfaction through the roof.
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15:00 -15:30 – Arrival and Registration
15:30 – 16:00 – Opening
16:00 – 16:30 – The Power of Connected Clouds
16:30 – 17:00 – Service Cloud Voice
17:00 – 17:30 – Demo and Q&A
17:30 – 18:30 – Networking and Cocktails
| Speaker | Title | Company | Topic |
|---|---|---|---|
 Mncedisi Mayekiso |
Chief Revenue Officer | BlueSky | Intro |
 Theo Reddy |
Business Unit Manager: Amazon Web Services | BlueSky | The Power of Connected Clouds |
 Veena Vallabh |
Service Cloud Country Lead | Salesforce | Service Cloud Voice |
 Mohammed Adel |
Principal Solution Engineer: Emerging Markets | Salesforce | Demo and Q&A |
