Insights

At BlueSky, we’re fortunate to work at the intersection of possibility and performance – where the promise of AI becomes tangible through the intelligent use of data. We often say: AI without data is just an idea. And it’s true. Data is the lifeblood of any AI solution.

In today’s fast-evolving financial services landscape, the pressure on banks to innovate is immense. Customers demand more personalised experiences, regulators expect greater transparency, and competitors – both traditional and digital – are raising the bar.

In the rush to adopt AI, many organisations forget a crucial truth: technology doesn’t create experiences – people do. At BlueSky, our Experience Design (XD) team works at the intersection of business goals, human needs, and intelligent technology.

Many businesses assume that implementing a cloud solution will automatically drive workforce efficiency and productivity. However, they often encounter challenges such as low user adoption, lack of training, and resistance to change. These obstacles can significantly limit the potential benefits of cloud investments.

AI is everywhere. It’s generating headlines, sparking debates, and making businesses question their entire approach to operations, customer engagement, and innovation. Some fear it will take their jobs. Others worry it will upend industries overnight. But let’s get real – AI isn’t the scary part. What’s truly terrifying is the state of many organizations’ data, processes, and infrastructure.

In today’s fast-moving tech landscape, entrepreneurship is more than just launching startups – it’s about creating opportunities, solving challenges, and transforming communities. For us at BlueSky, this mission hits close to home.

Discover how AWS Connect, Salesforce Service Cloud, and Meta’s enterprise pricing are revolutionising South Africa’s contact centres, driving efficiency, empowering agents, and delivering exceptional customer experiences.

Discover how the Direct-to-Consumer (D2C) model is transforming customer relationships and driving brand loyalty. Learn why first-party data and human-centered design are essential to stand out.

Salesforce implementation is just the start of your journey toward digital transformation. At BlueSky, our Application Management Services (AMS) are designed to maximise your Salesforce investment through ongoing support, proactive management, and continuous improvement.

Salesforce implementation is just the start of your journey toward digital transformation. At BlueSky, our Application Management Services (AMS) are designed to maximise your Salesforce investment through ongoing support, proactive management, and continuous improvement.

In today’s digital age, data is the new oil powering our economy. Leveraging state-of-the-art technologies to capture, analyse, and act on real-time data is now essential for businesses to remain competitive.

As part of our ongoing commitment to fostering innovation and sharing cutting-edge insights, BlueSky is excited to share a special fireside chat where we talk about all things AWS.

At BlueSky, we leverage advanced analytics to unlock the potential within our clients’ data, enabling them to drive significant value into their business operations.

In today’s rapidly evolving digital landscape, the ability to respond instantly to changing data and events is crucial for businesses striving to stay ahead.

In today’s rapidly evolving business landscape, technology offers both opportunities and challenges in client service. With the proliferation of communication tools and software, managing them effectively can be complex.

In today’s fast-paced world, exceptional experience design has become a crucial factor for businesses who are looking to stand out.

The phrase “accessibility” has taken on a whole new meaning in the realm of design. With the growing reliance on digital platforms and the growth of user experiences, it is critical to guarantee that these experiences are inclusive and accessible to all people.

Here is a fun video from BlueSky’s “LEVEL-UP” company conference held on the 15th of March 2023.

    BlueSky excited about growth of its data analytics business unit, adds Alteryx data science, analytics platform to

BlueSky’s AWS Business Unit Manager, Theo Reddy weighs in on how BlueSky helps clients leverage the hyper-automation capabilities of the cloud.

Before joining the BlueSky team, Anri headed up the Medium Enterprise Cloud Business at a well-known information driven digital transformation organisation.

BlueSky’s AWS Business Unit Manager, Theo Reddy weighs in on how BlueSky helps clients leverage the hyper-automation capabilities of the cloud.

The Salesforce Partner Innovation Awards recognise Salesforce partners for their outstanding innovation of transformative solutions that deliver customer success.

Here’s a little snippet video where our CEO, Matt Surkont; Our Chief People Officer, Themba Chakela, and Chief Revenue Officer Mncedisi Mayekiso talk very briefly about celebrating 6 years of BlueSky in the South African cloud technology sector.