BlueSky

In this FREE session, BlueSky will help you understand how to Master the Art of Digital Transformation, with BlueSky & Salesforce cloud solutions.

Landscapes are shifting fast – especially in a post-Covid world. Telcos are no longer simply Telcos… And Media companies aren’t just selling subscriptions. As a result of Digital Transformation businesses are evolving and can also be banks, content providers, consumer engagement & technology businesses.

Is your Telco or Media business ready to catch the wave in 2021?

BlueSky & Salesforce can help you:
  • Engage with your customers’ in real-time
  • Innovate by using the latest tools and technology
  • Listen to your customers’ needs
  • Enhance your customers’ experience
  • Exceed your customers’ expectations
Read more
Tell us a bit about yourself, and we’ll be in touch right away.
Please complete all fields.

Want to know a bit more?

Salesforce is THE market leader in CRM software and a perfect fit for an evolving telco & media industry. Besides the standard Contacts, Activity and Account features it also helps manage and control Customer Turnover. Its extensive industry-specific features ensure quick identification of relevant data from different sectors of the organisation i.e. Sales, Support, Marketing. This data is consolidated to find a deeper understanding of customer behaviors and habits, not to mention avoiding repetition and churn.

What makes Salesforce perfect for the Telco & Media industry?

  • Deploy Artificial Intelligence to grow your revenue & increase customer spend
  • Database management
  • Effective customer Interactions
  • Follow-up & tracking
  • Predict & identify trends
  • Get a true 360-degree look at your customers & understand their habits
  • Provide AI-Powered personalised customer experiences
  • Create endless possibilities for sales!

Who is BlueSky?

We are SA’s No 1 Salesforce Partner!
We are Trusted by companies of any size, in all sectors, including:

We are proud BBEE Level 2 status with 51% Black ownership & 42% Black female ownership.

What makes us no 1?

  • 95 Head Count
  • 80+ Salesforce consultants in SA in BlueSky
  • 300+ Salesforce consultants offshore through partners
  • 8 AWS consultants in SA in BlueSky
  • 120+ AWS consultants offshore through partners
  • 190 Salesforce certifications in BlueSky
  • 9.36 out of 10 customer success rating
  • Focus on Financial Services, Insurance, Media, Telco, FMCG, Retail & Manufacturing sectors​.

Customer Success Stories - Mix Telematics

What was the problem?

  • The acquisition of multiple entities by Mix Telematics resulted in the lack of standardization of systems and processes across the various Regional Sales Offices (RSO’s). The business users operated in complex and inconsistent environments.
  • As a result of the undefined and disparate processes – Management struggled to effectively manage operations with inefficient data management and accountability across the value chain. The business was unable to monitor end-to-end sales and service-related opportunities - including the inability to capture data on dealer works orders and job card completions​.
  • Limitations existed to accurately manage stock between suppliers, warehousing and dealerships
  • Manual contract activations with multiple disparate billing systems

Our BlueSky & Salesforce solution:

Salesforce Sales Cloud
  • Fusion - “Fundamentally changing the way we do business”
  • Simplification and alignment of Business Processes across the various RSO’s into a single environment for Compass, Enterprise, East Africa and RSA Fleets.
  • User guided processes enabled through the implementation of Visualforce pages.
  • Automated Cases and Task creation for visibility and accountability across the value chain and stakeholders​.
  • Salesforce integration with Dynamix and AX for seamless Billing, Stock and Trackable Asset management​.
  • Partner Community extended to Technicians for visibility of Works Order and Job Card Completion.

Customer Success Stories - NTT

The results of our Salesforce implementation with NTT were:
  • Automated Quotation allowed for more accurate costing, Preventing inconsistent numbers in the future
  • Effective stock control and value chain accountability through product management and assignment
  • Better User Experience and Interface
  • Less manual user interventions (less time spent on manual interventions meaning more time for the agent to address other pressing issues)
  • Better team efficiency
What our clients are saying about us:

“BlueSky has been exceptionally fast at understanding our business requirement, mapping it into Salesforce and then following a highly structured deliberate, yet agile process, to confirm requirements and build our implementation in record time.”

Peter Scheffel – Vodacom, RTE Digital Channels

“BlueSky has provided a polished and professional service to our program. Their team is fast and responsive, highly talented and always happy to go the extra mile.”

Stuart Manicom – NTT Ltd, Senior Director: Sales Automation 

bluesky logo
Linkedin Facebook Twitter