Salesforce is THE market leader in CRM software and a perfect fit for an evolving telco & media industry. Besides the standard Contacts, Activity and Account features it also helps manage and control Customer Turnover. Its extensive industry-specific features ensure quick identification of relevant data from different sectors of the organisation i.e. Sales, Support, Marketing. This data is consolidated to find a deeper understanding of customer behaviors and habits, not to mention avoiding repetition and churn.
What makes Salesforce perfect for the Telco & Media industry?
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“BlueSky has been exceptionally fast at understanding our business requirement, mapping it into Salesforce and then following a highly structured deliberate, yet agile process, to confirm requirements and build our implementation in record time.”
Peter Scheffel – Vodacom, RTE Digital Channels
“BlueSky has provided a polished and professional service to our program. Their team is fast and responsive, highly talented and always happy to go the extra mile.”
Stuart Manicom – NTT Ltd, Senior Director: Sales Automation